Delungra Ag & Auto Terms & Conditions of Trade, & Warranty Policies

These terms apply to all work carried out by Delungra Ag & Auto unless otherwise agreed in writing. By authorising work, the customer agrees to these terms and conditions.

1. General Terms

These terms apply to all work carried out by Delungra Ag & Auto unless otherwise agreed in writing. By authorising work, the customer agrees to these terms and conditions.

2. Customer Authorisation

Repairs, inspections and installations will only be carried out after customer approval. Verbal approval via phone, email or in person constitutes authorisation for the work and associated costs. Additional faults discovered during repairs may require further authorisation.

3. Used Parts and Engines

Used engines and components carry inherent risk due to unknown prior operating conditions. Delungra Ag & Auto will advise where visible wear or reliability concerns are identified. If a customer declines recommended repairs or overhauls, Delungra Ag & Auto accepts no responsibility for failures related to those declined recommendations.

4. Customer Supplied Parts

No warranty is provided on parts supplied by the customer. Labour related to installation of customer supplied parts is not covered if those parts fail.

5. Payment Terms

All invoices are payable in full prior to collection unless otherwise agreed. Delungra Ag & Auto reserves the right to retain possession of goods until payment is made in full.

6. Cooling System Responsibility

The customer is responsible for ensuring the machine cooling system, including radiator, fan, fan shroud, hoses and thermostats, is in correct operating condition. Delungra Ag & Auto accepts no responsibility for overheating caused by cooling system faults or incorrect fan configuration.

7. Field Repairs

Repairs performed on farms or remote sites occur under conditions outside the control of Delungra Ag & Auto. Environmental conditions such as dust, weather and limited facilities may affect repair outcomes.

8. Operating Conditions

Heavy machinery operates under varying loads and environmental conditions. Delungra Ag & Auto accepts no responsibility for engine failure caused by misuse, excessive load, overheating, contaminated fuel or poor maintenance.

9. Limitation of Liability

Delungra Ag & Auto will not be liable for crop loss, downtime, loss of income or consequential damages resulting from machinery failure.

10. Customer Conduct

Delungra Ag & Auto maintains a zero tolerance policy for abusive or threatening behaviour toward staff. The business reserves the right to refuse service or restrict communication to written correspondence.

Engine Warranty Policy

Workmanship carried out by Delungra Ag & Auto is warranted for 30 days or 100 operating hours, whichever occurs first, unless otherwise stated in writing. Used engines are supplied based on their existing condition and are not guaranteed for service life unless a rebuild has been performed.

1. Warranty Exclusions

Warranty is void if the engine is overheated, improperly operated, maintained incorrectly, or modified by unauthorised persons. Customer declined repairs, incorrect cooling systems, or unauthorised engine disassembly automatically void warranty.

2. Warranty Claims

All claims must be reported immediately. The engine must not be dismantled by any third party before inspection by Delungra Ag & Auto. If the customer disputes a decision, an independent diesel engine specialist report may be required.

Transmission Warranty Policy

1. Warranty Coverage

  • SSJIM PTY LTD warrants that all repair, rebuild and replacement work carried out on Case IH / Steiger power shift transmissions is free from defects in workmanship and components supplied by SSJIM PTY LTD.
  • Warranty period applies from the date of installation or commissioning and is limited to:
    • 12 months or 1,000 operating hours/hectares (whichever occurs first) for rebuilt transmissions unless otherwise agreed in writing.
    • New OEM components supplied carry manufacturer warranty only where applicable.
    • Labour warranty applies only to work completed directly by SSJIM PTY LTD.

2. Conditions of Warranty

  • Installation must comply with manufacturer specifications and accepted industry practice.
  • All transmission pressures, clutch calibrations and operating specifications must be checked and recorded during commissioning.
  • External systems including clutch controls, hydraulics, electronics, pressure regulators, cooling systems and oil circuits must be operational.
  • Correct oils, filtration, operation and maintenance requirements must be followed.

3. Exclusions From Warranty

  • Incorrect installation or commissioning by third parties.
  • Failure to replace worn ancillary components.
  • Incorrect clutch adjustment procedures or unverified clutch pressures.
  • Contaminated oil, overheating, operator misuse, continued operation after symptoms occur.
  • Electrical or hydraulic faults external to the transmission.
  • Freight, travel, accommodation, downtime, crop loss and consequential losses.

4. Mandatory Pressure Testing & Commissioning

  • Pressure testing must be completed at installation.
  • Master clutch pressure must be checked using approved procedures.
  • Abnormal readings indicating possible internal leakage must be reported immediately.
  • Failure to perform or document commissioning may void warranty.

5. Warranty Claims Procedure

  • Cease operation immediately upon identifying a fault.
  • Notify SSJIM PTY LTD within 48 hours of identifying the issue.
  • Provide machine details, operating hours/hectares, service history, photos and pressure test results.
  • No repairs or dismantling are to occur without written approval.

6. Inspection Rights

  • SSJIM PTY LTD reserves the right to inspect equipment, request return of components and appoint independent assessors.
  • Unauthorised repairs or dismantling may void warranty.

7. Limitation of Liability

  • Liability is limited to repair, replacement or refund at SSJIM PTY LTD discretion.
  • No responsibility is accepted for loss of income, production, transport costs, contractor expenses, crop loss or consequential losses.

8. Acceptance of Terms

  • Payment of invoice, installation, collection, commissioning, or continued use of the transmission constitutes acceptance of these Terms and Conditions.